FAQs

Malva sylvestris is a small jewelry brand located in Italy that ships all over the World.
To catch up with me and follow my creative process, follow me on:
IG: Malva_sylvestris
FB: Malva sylvestris jewels 
You can also find my works on my Etsy shop: Malva sylvestris shop

For any concern do not hesitate and write to: Malvasylvestrisjewels@gmail.com

Unique pieces

All pieces are unique, if not mentioned otherwise. There will be no other copies.
I use naturaly sourced elements such as stones, seashells and bones which are unrepeatable.
All of the above are completely cruelty free.

Ring size

 

Custom order

If you have an idea please submit it to me: Malvasylvestrisjewels@gmail.com
We can work on it.

Jewelry care

Please note that brass naturally tarnish over time, also note that it can stain depending on your skin pH.
To avoid the polish decay, clean the piece regularly with a polishing cloth or specific products. Avoid contact with water and moisture, lotion, perfume and makeup. Remove it before bathing or exercising.
Keep the piece in the fabric bag you find inside the box, along with a small polishing cloth. Use it regularly and replace it once it turns black.

Shipping and returns

Shipping costs 

I offer a flat price of €10,00 for shipping all over the world, Fedex tracked.
If you want insurance on your shipping, please contact me here: Malvasylvestrisjewels@gmail.com.
Please note: orders may be subject to custom duties. The recipient is responsible for paying customs fees and import taxes.

Track your order

The system will automatically send you and email with the tracking code. If it does not work do not hesitate to contact me on: Malvasylvestrisjewels@gmail.com.
Make sure to check you Spam folder and any other filter you might have enabled on your email account. If you still can not find the email, please contact me here: Malvasylvestrisjewels@gmail.com.

About your order

Orders are processed from Monday to Friday and I can have pick-ups booked every other day. You should get your package within 2-6 business days, according to the place where you live. 

I am not liable for lost or stolen mail.

I do not offer refunds for items not received or lost in the mail.
If the item was insured, I will open a claim with the shipping provider and send you the insurance money once I receive it (it does not include shipping cost).

Refund

Please note that, due to sanitary reasons, I do not accept returns for earrings and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about a specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

For more detailed information, please check here